Shoes.com Reviews

I bought sandals in June. They are like walking on cardboard with a ribbon to hold them on your feet. So miserable. I want to return them have my rider # but can't find anywhere to return them too. Any help????

After 14 emails, the customer service for this company is beyond bad. Their personnel either can not read or does not have a grasp of the English language. They kept asking me the same questions, to which I had replied in prior emails. Their only solution to sending me the wrong size, color shoe and an accessory that was used (it was nasty and had obvious signs of being worn and broken) was to offer me a 5% credit. At this point I rather not take their lousy 5% and instead find any site i can post a complain about this company. They can keep their 5%!

I purchased a pair of boots and they came with the zipper broken. I tried to print a return label and site said to write to customer service that return labels was "not working". After multiple emails requests for a return label, they finally sent one. I ordered another pair of boots. When we got them they didn't fit. I wanted to return them for a different style. After 10 days and multiple requests for a return mailing label... no reply. I can't return the boots w/o a return label. There is no alternative but to keep boots that we can't wear. They do not honor
Published customer return policy and (although I'm sure they don't care) i will drop them as a vendor.

I wouldn't trust them again

I used to get great discounts and could find any shoes I needed. Now, and maybe it's since Walmart sold their stake in the company, I can't get a good price or good selection. Example: there are three men's styles of Timberland shoes/boots as I write this review. They used to have 20+.

Returning shoes turned out to be an ordeal, requiring HOURS on hold. It was very frustrating. Now, when I click unsubscribe, I get an error message every time. So I keep getting their ads in my email. I will never use this site again

This company is the biggest scam I've ever seen. I ordered a pair of shoes, and immediately got an email confirmation for the wrong size. I then turned around and emailed customer service immediately asking that they correct the error. I received an email back the next day from "Jenna" in customer service that stated she would be checking with the vendor to correct that and getting back with me. Fast forward a week later, with no communication, I receive a shipping confirmation for the wrong size. I reached out again via email (their phone lines are not working right now), and never heard back. Once I got the shoes in (3 sizes too small) I once again reached out that they needed to correct this, as I would not be repaying a stocking fee. The online email I got back was a generic "return your shoes here," with no other help as to getting the CORRECT size. I have since processed the return, and emailed, Facebook messaged, called, and have had ZERO commutation back. I will be calling my bank tomorrow. This company is a scam, and I have no clue how they are still in business.

This website is already terrible. I tried to buy some Clark's Bushacre 3 shoes and they canceled my order. They not only did this to me, but hundreds of other people as well.

Now they have my card information, personal info, home address, and email. I have already gotten 6 emails on 1 day. UNACCEPTABLE. DO NOT SHOP HERE.

After unable to ship as promised and no information as to when was given I asked to cancel the order. I was told that the order went to their warehouse and would not be able to cancel. They still had no idea as to when this item that was indicated in stock would be available. After being persistent I was told they would send email to warehouse and get back to me shortly. After 2 days of no response I received an email that my order was canceled due to Shoes.com being unable to deliver. Horrible service and will avoid buying from them in the future.

I have reached out 6 times now and no response. No email after purchase, no status update, no tracking number, nothing!
Why are these businesses allowed to stay active and continue to do this to us? Everything else in this world is monitored or shut down if it is breaking the law, so what about protecting the consumer a bit more - especially when there are so complaints.

This company is a total scam. DO NOT THROW YOUR MONEY AWAY!!!!!